IDFC first bank: Customer Experience
Job Purpose:
In this role, you’ll assist the company in addressing the needs of customers, partners, and stakeholders, acting as a brand ambassador while resolving queries.
Roles & Responsibilities:
Customer Service Excellence:
- Provide outstanding customer service, fostering a customer-centric culture within the organization.
- Take ownership of customer issues and see them through to resolution, promoting organic growth.
Strategic Service Enhancement:
- Establish a clear mission to enhance service quality, staying ahead of industry developments and implementing best practices for improvement.
- Develop service procedures, policies, and standards to improve productivity and maintain accurate records.
Team Development and Management:
- Recruit, mentor, and develop customer service resources, fostering an environment conducive to excellence through encouragement and empowerment.
- Adhere to and manage the approved budget, maintaining an orderly workflow and effectively utilizing resources to achieve targets.
Customer Focus and Brand Management:
- Enhance service quality and customer focus within the organization to increase customer satisfaction, loyalty, and retention.
- Monitor and participate in discussions across social media platforms to address customer concerns and explore business opportunities.
- Liaise with stakeholders to ensure prompt and effective resolution of customer complaints, improving the brand’s image in grievance handling.
Educational Qualifications:
- Graduate in any field.
- Post-Graduate in any discipline.
Experience:
- 0-2 years of experience in customer service.
Important Links:
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