Join Tech Mahindra as a Service Desk professional specializing in International Voice Support. Explore responsibilities, skills, and qualifications required for this role in Hyderabad.
Service Desk Jobs in Hyderabad – International Voice Support
Tech Mahindra, a leading IT services provider, is hiring skilled professionals for the Service Desk (International Voice Support) role in Hyderabad. If you’re passionate about solving technical issues and have exceptional communication skills, this could be the perfect opportunity for you.
Job Overview
| Category | Details |
|---|---|
| Job Role | Service Desk – International Voice Support |
| Company | Tech Mahindra |
| Qualification | Graduation not mandatory |
| Experience | 6 months to 5 years (Preferred) |
| Salary | ₹3,00,000 – ₹5,50,000 per annum |
| Job Type | Full-time, Permanent |
| Location | Hyderabad (Bahadurpally) |
| Skills/Requirements | Technical troubleshooting, VPN, networking, Active Directory |
Key Responsibilities
- Handle customer queries via phone, email, and chat support.
- Troubleshoot and resolve technical issues, including hardware/software problems.
- Manage networking configurations, VPN setup, and Active Directory tasks.
- Provide first-line support for Level 1 and Level 2 technical issues.
Eligibility Criteria
- Experience: 6 months–1 year (mandatory) or up to 5 years (preferred) in international technical support.
- Skills: Proficiency in troubleshooting hardware/software, networking, and VPNs. Excellent communication skills are crucial.
- Availability: Immediate joiners are highly preferred.
How to Apply for the Job
- Click on the Apply Now link provided on the official Tech Mahindra careers page.
- Upload an ATS-friendly resume highlighting your relevant skills and experience.
- Follow the application process outlined on the website.
ATS-Friendly Resume Keywords
Insert in Experience Section: International Voice Support, Technical Troubleshooting, VPN Configuration, Networking, Service Desk, Active Directory
Insert in Skills Section: Customer Support, Outlook Configuration, LAN/WAN, Remote Troubleshooting, IT Helpdesk
Interview Tips for Service Desk Role
- Research Common Scenarios: Be prepared to discuss troubleshooting technical issues, such as VPN or hardware malfunctions.
- Demonstrate Communication Skills: Practice clear and concise communication, as this is crucial for voice support roles.
- Showcase Problem-Solving Skills: Use examples from past experience to demonstrate how you resolved complex technical issues.
Frequently Asked Questions (FAQs)
1. What does the role entail?
The role involves assisting international clients by resolving technical issues via voice, email, and chat support.
2. What qualifications are necessary?
A formal degree is not mandatory, but relevant experience and technical knowledge are required.
3. Is training provided?
Yes, companies like Tech Mahindra typically offer training to ensure new hires are equipped to handle the role effectively.
Disclaimer
This job post is for informational purposes only, and all details have been sourced from official company announcements. We do not charge any fees for job information. Always verify the details independently before applying.
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