Discover a great opportunity at Sutherland! We’re looking for customer service representatives for the international voice process. Learn about job details, qualifications, responsibilities, and application process. Walk-in interviews from November 11 – November 20, 2024, in Hyderabad!
Sutherland Hiring for International Voice Process – Hyderabad
Job Overview
| Job Role | Customer Service Representative – International Voice Process |
|---|---|
| Company | Sutherland |
| Qualification | 10+2, Graduates, and Postgraduates |
| Experience | 0 – 3 years |
| Salary | ₹1-4 Lakhs per annum |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad (Uppal and Lanco Hills) |
| Skills/Requirements | Excellent communication, problem-solving, English fluency |
About the Position
Sutherland, a well-established leader in BPO services, is actively recruiting enthusiastic and skilled Customer Service Representatives for its International Voice Process team in Hyderabad. If you are ready to manage inbound customer queries and provide high-quality support to clients globally, this position could be a great fit.
Key Responsibilities
As a Customer Service Representative in Sutherland’s international voice process, your primary duties will include:
- Managing inbound customer calls and responding to inquiries from international clients.
- Resolving customer complaints in a timely and professional manner.
- Using software tools to assist with customer interactions and ensure accurate record-keeping.
- Meeting or exceeding set customer satisfaction and quality targets.
- Collaborating with internal teams to handle complex customer issues.
Job Requirements
To qualify for this position, candidates must have:
- Fluency in English, both written and spoken.
- Strong communication and interpersonal skills.
- A proactive problem-solving mindset and conflict resolution skills.
- The ability to thrive in a fast-paced environment.
Skills and Qualifications
Sutherland is open to candidates from diverse educational backgrounds who meet the following qualifications:
- Education: 10+2, Graduates, or Postgraduates.
- Experience: 0-3 years in a similar role.
- Additional Skills: Customer service, communication, time management, and team collaboration.
Walk-in Interview Information
Date & Time:
- November 11 to November 20, 2024
- 9:30 AM – 2:00 PM
Venue:
Sutherland, 7th Floor, Divya Sree Building, Lanco Hills, Manikonda, Telangana 500089
Contact:
HR Faiza at 9182862492
Note: Mention “HR Faiza” on top of your resume when attending the interview.
How to Apply
To apply for the Customer Service Representative role, follow these steps:
- Click on the registration link to complete the registration process before the walk-in interview.
- Bring a printed copy of your updated resume to the venue, ensuring “HR Faiza” is mentioned at the top.
- Attend the walk-in interview on the specified date and time.
ATS-Friendly Resume Keywords
For this role, include the following keywords strategically in your resume to optimize for Applicant Tracking Systems (ATS):
- Customer Service Representative: Use in job title and experience section.
- International Voice Process: Include in job responsibilities.
- Customer Support: Add to skills and job experience.
- Conflict Resolution: Mention in skills or achievements.
- Communication Skills: Emphasize in skills section.
Interview Tips
- Demonstrate Communication Skills: Show your English fluency with clear, confident answers.
- Highlight Problem-Solving: Be prepared to discuss times when you resolved challenging customer issues.
- Showcase Adaptability: Express your ability to work in a fast-paced, dynamic environment.
Frequently Asked Questions (FAQs)
- Q: Do I need prior experience in a call center?
A: No, candidates with 0 to 3 years of experience are welcome. - Q: Is this a permanent role?
A: Yes, this is a full-time, permanent position. - Q: What is the dress code for the interview?
A: Business casual attire is recommended.
Disclaimer
This post is for informational purposes only, based on information from official sources. Sutherland does not charge any fees for the application or interview process.
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