PhonePe is India’s leading digital payments company, with a mission to offer every Indian an equal opportunity to participate in the financial system. They’ve expanded into financial services and tech-enabled businesses, making them a dynamic and exciting place to work.
PhonePe: Customer Experience Specialist
Thrive in a Supportive Culture
PhonePe empowers its employees and fosters a collaborative environment. You’ll be trusted to own your work and have the opportunity to learn from some of the best minds in the industry.
The Role: Be a Customer Champion
As a Customer Experience Specialist, you’ll be the first line of defense for PhonePe users. You’ll troubleshoot account and transaction issues, ensuring a smooth user experience. You’ll also play a key role in identifying areas for improvement and suggesting ways to streamline customer support.
Responsibilities
- Provide exceptional customer service through phone and digital channels
- Resolve customer queries related to PhonePe accounts and transactions
- Adhere to established procedures to ensure efficient problem-solving
- Build trust and rapport with customers
- Meet daily and hourly productivity targets
- Leverage internal resources to find solutions
- Escalate complex issues to the appropriate teams
- Recommend improvements to customer support processes
- Educate customers on how to get the most out of PhonePe
Qualifications
- Excellent written and verbal communication skills in English and Hindi
- Eager to learn and adapt to new situations
- A patient listener who can effectively handle objections
- Strong customer focus with the ability to think on your feet
- Team player with a flexible and feedback-positive attitude
- Multitasking, prioritization, and time management skills
- Graduation (10+2+3) is required
- 0-2 years of experience in a customer-facing role (preferred)
- Proficiency in South Indian languages (spoken and written) is a plus
Join PhonePe and Make a Difference!
PhonePe offers a comprehensive benefits package that includes:
- Free lunch
- 5-day work week with rotational offs
- Medical, critical illness, accidental, and life insurance
- Employee assistance program, on-site medical center, and emergency support
- Parental support programs (maternity/paternity leave, adoption assistance, daycare)
- Relocation assistance, travel policy, and retirement benefits
- Opportunities for higher education assistance, car lease, and salary advances
Ready to build a rewarding career at PhonePe? Apply today!
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