Phonepe: Inhouse Customer Experience Specialist
Responsibilities:
Customer-Centric Approach:
- Prioritize customer satisfaction and integrity in all interactions.
- Handle inquiries related to PhonePe accounts and transactions.
- Adapt between phone and data channels effectively.
- Follow established processes to ensure prompt issue resolution.
- Foster trust with customers through positive interactions.
- Meet hourly and daily productivity targets.
Support Enhancement:
- Identify and flag patterns to enhance support systems.
- Utilize internal processes to optimize customer experience.
- Escalate issues to relevant teams as needed.
- Recommend improvements to existing processes.
Customer Engagement:
- Educate customers on utilizing PhonePe effectively.
- Assist customers in leveraging PhonePe services to the fullest.
Ideal Candidate:
Skills and Qualifications:
- Proficient in written and verbal communication.
- Demonstrates quick learnability.
- Active listener with strong objection handling skills.
- Exhibits a strong customer orientation and adaptability.
- Team player open to feedback, with multitasking abilities.
- Fluent in English and Hindi.
- Graduation (10+2+3) required.
- 0-2 years of customer-facing work experience.
- Multilingual skills in South Indian languages preferred.
Benefits:
- Provided lunch.
- Five-day work week with two rotational days off.
- Full-time employee benefits, excluding intern or contract roles.
- Comprehensive insurance coverage.
- Wellness programs and support systems.
- Parental support initiatives.
- Mobility benefits.
- Retirement benefits.
- Additional benefits including education assistance and salary advance policy.
Important Links:
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