Company Overview: Konsyg is a leading pioneer in the sales-as-a-service sector, committed to reshaping the sales landscape through inventive approaches and an unwavering dedication to client triumph. Our emphasis on collaborative advancement and client contentment distinguishes us within the industry.
Job Description: As the Point of Contact (POC) at Konsyg, you play a crucial role in upholding the well-being and solidity of our client accounts. You serve as the vital link between the accounts and the communications department, ensuring seamless operations and upholding the highest standards of efficacy and excellence.
Key Responsibilities:
A) Ensuring Account Health:
- Monitor and oversee the overall health of designated client accounts.
- Proactively tackle any issues or concerns to forestall escalations and guarantee client contentment.
B) Facilitating Communication with the Communications Department:
- Act as the primary liaison between client accounts and the communications department.
- Ensure prompt and effective dissemination of all pertinent information, updates, and modifications.
C) Supervising the Calling Team:
- Manage the team of callers, ensuring they are well-versed in the accounts they handle.
- Offer guidance, assistance, and training to amplify their performance and ensure alignment with client expectations.
D) Upholding Quality Standards:
- Enforce and sustain stringent quality assurance procedures to ensure excellence in all client interactions and outputs.
- Regularly evaluate and appraise the work of the calling team, furnishing constructive feedback and intervention as needed.
E) Informing the Calling Team of Account Changes:
- Keep an open communication channel with the calling team, promptly informing them of any shifts or alterations in account strategy, focus, or requisites.
- Foster a responsive and adaptable atmosphere where the team can swiftly adapt to new directives or client demands.
Skills:
- Demonstrated experience in outbound account management or a client-facing capacity.
- Proficient communication and interpersonal skills.
- Leadership capabilities with prior experience in team management.
- Attentive to detail with a dedication to quality and accuracy.
- Ability to juggle multiple accounts efficiently.
Location: India
Benefits:
- Competitive salary package.
- Flexible work hours.
- Opportunities for professional development.
- Collaborative and supportive work environment.
Important Links:
How to Apply for Konsyg: If you possess a fervor for Sales and Operations, are intrigued by the dynamics of remote work, and are eager to contribute to a rapidly expanding organization like Konsyg, kindly submit your application and complete the online interview session by clicking the button below.
PSA: Completion of a test is mandatory for a successful application. Failure to comply will result in automatic rejection of your application. Best of luck, and Happy Applying!
Also Check:
IDFC FIRST BANK IS HIRING : ASSOCIATE MANAGER-ACQUISITION
