Explore the exciting opportunity as an International Voice Process Executive with IntouchCX in Hyderabad. Discover job details, eligibility criteria, benefits, and how to apply.
IntouchCX International Voice Process Executive Job Overview
Job Overview
| Job Role | International Voice Process Executive |
| Company | IntouchCX |
| Qualification | UG/Graduates/PG |
| Experience | 0 – 5 years |
| Salary | 2.25 – 4 LPA |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Excellent communication, problem-solving, adaptability, customer service |
About the Job
Join IntouchCX, a global customer care and technology company, as an International Voice Process Executive. This role demands proactive customer service skills and a problem-solving mindset. With a focus on providing outstanding customer experiences, you will handle diverse tasks ranging from diagnosing customer issues to offering effective solutions.
Responsibilities of a Customer Service Associate
- Diagnose and troubleshoot customer issues via calls.
- Provide accurate and timely solutions to customer concerns.
- Build rapport with customers and ensure satisfaction.
- Offer recommendations and advice to address customer queries.
- Manage customer expectations regarding response times.
- Ensure high-quality customer service by going the extra mile.
- Maintain professionalism and adaptability during night shifts.
Eligibility Criteria
- Educational Qualification: UG/Graduates/PG (Graduation not mandatory).
- Experience: Freshers and candidates with up to 5 years of experience are welcome.
- Language Proficiency: Excellent spoken English skills.
- Soft Skills:
- Strong analytical and interpersonal abilities.
- Problem-solving mindset and high emotional intelligence.
- Ability to work under pressure and meet deadlines.
- Schedule Flexibility: Willingness to work night shifts from the office.
Benefits of Joining IntouchCX
- Competitive compensation with performance-based incentives.
- Two-way transportation (pick-up and drop).
- 5 working days with 2 weekly offs.
- Growth opportunities and continuous learning.
- Rewards, recognition programs, and engaging employee activities.
Walk-In Interview Details
| Date | 4th January – 5th January 2025 |
| Time | 11:00 AM – 4:00 PM |
| Venue | Maximus Towers 2A, Raheja Mindspace IT Park, Madhapur, HITEC City, Hyderabad, Telangana 500081 |
How to Apply
- Click the Apply Link provided in the official job post to register.
- Prepare for the interview by reviewing the job requirements and role responsibilities.
- Attend the walk-in interview at the specified time and venue.
Important Links:
FAQs
1. What is the role of an International Voice Process Executive? As a voice process executive, you will handle customer queries via calls, resolve issues, and ensure customer satisfaction.
2. What are the working hours? The role requires flexibility, including night shifts, and follows a 5-day workweek with 2 weekly offs.
3. Are freshers eligible for this job? Yes, freshers with good communication skills in English are encouraged to apply.
4. Is transportation provided? Yes, IntouchCX offers two-way transportation for employees.
5. Are there any charges for the application or interview process? No, we do not charge any fees. This information is provided for informational purposes only.
Disclaimer
This job information is for informational purposes only and has been sourced from official platforms. We do not charge any application or recruitment fees. Ensure to verify the details from the official website before proceeding.
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