Join us as a Phone Banking Officer and interact with customers from diverse backgrounds, assisting them in their banking endeavors. Your primary responsibility involves resolving customer queries efficiently over the phone, offering relevant products and services, and cross-selling banking products. Understanding customer profiles, behaviors, and needs is crucial for success in this role, along with identifying sales opportunities to drive revenue while maintaining high customer satisfaction.
ICICI Bank: Phone Banking Officer
Key Responsibilities:
Query Resolution:
- Handle and resolve customer complaints promptly over the phone.
Customized Solution Offering:
- Offer tailored products and services to meet customer needs effectively.
Uphold Our Values:
- Ensure fairness to both customers and the bank in product offerings.
- Collaborate with other bank teams to provide comprehensive banking solutions.
Training:
- Support bank-wide training initiatives to enhance staff knowledge and improve cross-selling results.
Adherence to Compliance:
- Maintain compliance with information security and quality process norms.
Key Qualifications & Skills:
Educational Qualification:
- Graduates
Good Communication:
- Possess strong oral and written communication skills with excellent negotiation abilities.
Customer Service Skills:
- Actively listen to customer grievances to make them feel valued.
Synergize with Team:
- Collaborate effectively with various teams to provide on-ground support and necessary resources.
Proactivity:
- Address customer concerns promptly by offering viable solutions.
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