Job Summary:
- Associate Customer Support Technicians provide basic technical support via VoIP phone and chat.
- They use creative problem-solving to assist customers and document interactions in a fast-paced environment.
Essential Duties & Requirements:
- Offer courteous technical assistance and document interactions.
- Develop service skills, attend training, and improve product knowledge.
- Prioritize tasks efficiently and work independently.
- Education: Bachelor’s degree or equivalent work experience.
- Minimum Qualifications: Some customer service experience preferred.
- Strong English communication skills with a neutral accent.
Technology Requirements:
- Home-based work requires 100 Mbps internet service.
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