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Customer Success Manager at dLocal
Job Overview
| Job Role | Customer Success Manager |
| Company | dLocal |
| Qualification | Relevant Bachelor’s degree |
| Experience | 3+ years in customer success or project management |
| Salary | Competitive |
| Job Type | Full Time |
| Location | Remote |
| Skills/Requirements | Customer Success experience (B2B preferred), Advanced Excel, Excellent communication skills, Fluent in English, Payment industry knowledge is a plus, Proactive teamwork spirit. |
Job Summary/Overview
As a Customer Success Manager at dLocal, you’ll cultivate long-term relationships with our customers, helping them achieve their goals while ensuring they enjoy a seamless experience with our services. This role is perfect for a self-motivated individual who thrives in a fast-paced environment, faces challenges head-on, and can communicate effectively with various stakeholders.
Responsibilities
- Provide “voice of customer feedback” to internal dLocal teams.
- Develop effective long-term key customer relationships.
- Collaborate with customers to better understand their strategic goals.
- Prioritize customer needs to develop and align project plans with milestones.
- Own Customer Success methodologies and team initiatives to enhance productivity.
- Work cross-functionally with different teams within the organization.
Requirements
- Proven experience in Customer Success, preferably in a B2B context.
- Advanced Excel skills to analyze data effectively.
- Exceptional written and verbal communication abilities.
- Strong interpersonal skills for building relationships.
- Proficient in English (both written and verbal).
- Experience in the payments sector is a significant advantage.
- Open to travel when necessary.
- Proactive approach to problem-solving and teamwork.
What do we offer?
At dLocal, we prioritize your well-being and professional growth. Here’s what you can expect from us:
- Remote Work: Enjoy the flexibility of working from anywhere or in one of our global offices.
- Flexibility: Set your schedule and work driven by performance.
- Innovative Environment: Be part of a fintech industry that encourages creativity and dynamism.
- Referral Program: Earn rewards by referring talented individuals to our team.
- Learning & Development: Access to a Premium Coursera subscription to enhance your skills.
- Language Classes: Free classes in English, Spanish, or Portuguese to improve your communication.
- Social Budget: Monthly allowances for team bonding activities.
- dLocal Houses: Opportunity for team retreats in shared houses around the world!
How to Apply
If you’re excited about this opportunity, follow these steps to apply:
- Click the Application Link Provided below.
- Submit your updated CV highlighting relevant experiences.
- Wait for our Talent Acquisition team to review your application. We will keep you informed throughout the process.
Important Links
FAQs
- What is the work culture like at dLocal? Our culture promotes flexibility, collaboration, and continuous learning while embracing diversity.
- What qualifications do I need to apply? A relevant Bachelor’s degree and at least 3 years of experience in customer success or project management is preferred.
- Will I need to travel for this role? While travel may be necessary occasionally, the primary work is remote.
- What happens after I apply? You will receive email updates from our Talent Acquisition team throughout the hiring process.
This is your chance to be part of an exciting global team at dLocal. Don’t wait—apply now!
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
