Hi friends! Looking for an exciting opportunity in customer success? Join dLocal as a Customer Success Manager and make an impact in the fintech industry by helping global brands expand their payment solutions in emerging markets.
dLocal: Customer Success Manager – India (Remote)
Job Overview Table
| Job Role | Customer Success Manager |
|---|---|
| Company | dLocal |
| Qualification | Bachelor’s Degree in a relevant field |
| Experience | 2+ years in Customer Success or Project Management |
| Salary | Competitive |
| Job Type | Full Time |
| Location | Remote – India |
| Skills/Requirements | Customer Success, Advanced Excel, Communication Skills, Team Spirit |
Job Summary/Overview
As a Customer Success Manager at dLocal, you will play a vital role in fostering long-term client relationships while understanding their unique needs and goals. This position offers a one-of-a-kind chance to work within a vibrant, global team dedicated to creating solutions for emerging markets. If you thrive in a fast-paced environment and possess a knack for problem-solving, this role is crafted for you!
Responsibilities
- Deliver “voice of customer feedback” to internal dLocal teams to enhance service and products.
- Establish and nurture effective long-term relationships with key customers.
- Engage with clients to comprehend their objectives and ambitions.
- Identify and prioritize customer needs to formulate strategic project plans.
- Develop and implement Customer Success methodologies that enhance team productivity.
- Collaborate with various departments to ensure seamless operations and client satisfaction.
Requirements
- Experience in Customer Success (B2B preferred).
- Proficient in advanced Excel functionalities.
- Exceptional written and verbal communication skills.
- Ability to work collaboratively with diverse teams.
- Fluency in written and spoken English.
- Background in payments is a significant advantage.
- Willingness to travel as necessary.
- A proactive mindset and team-oriented approach.
How to Apply
Ready to take the next step in your career? Follow the application process below:
- Click the Application Link Provided below.
- Prepare your CV and any relevant documentation.
- Fill out the application form and submit.
- Await a response from our Talent Acquisition team.
Frequently Asked Questions
- What does the customer success team do at dLocal?
- What qualifications are needed to apply for this position?
- Is remote work permissible for this role?
- How can I prepare for my interview with dLocal?
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
