As a Customer Support Specialist, you will play a crucial role in fostering a culture of customer excellence. Your responsibilities will include providing timely and thorough support to customers, addressing their inquiries, and ensuring their satisfaction with our products and services.
Cision: WFH
Key Responsibilities
- Customer Support:
- Respond promptly to customer support requests via phone, email, or ticket.
- Actively listen to customer concerns and provide effective solutions or direct them to appropriate teams.
- Utilize support tools and systems to log and resolve customer requests efficiently.
- Maintain accurate records of customer interactions and update account information.
- Identify and resolve platform or service problems.
- Collaborate with management to maintain best practices for customer communication.
- Product Knowledge:
- Address customer questions about new products or services.
- Collaborate with other customer-facing teams to ensure service excellence.
- Customer Satisfaction:
- Contribute to increased customer satisfaction and reduced churn.
- Cross-Functional Collaboration:
- Work effectively with internal and external partners.
- Additional Duties:
- Perform other tasks as required.
Qualifications
- Strong customer focus and passion for the customer experience.
- Driven, self-motivated, and enthusiastic.
- Adaptable to a fast-paced and dynamic environment.
- Proven experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with internal and external partners.
- Advanced listening and verbal communication skills.
- Positive mindset and can-do attitude.
- Influencing and negotiation skills.
- Experience with JIRA software (preferred).
- Excellent English language skills (written and verbal). Additional languages are a plus.
Resume Keywords
Customer Support, Customer Service, Technical Support, Customer Experience, Problem Solving, Communication Skills, Customer Satisfaction, JIRA, Customer Relationship Management, Problem Resolution, Product Knowledge, Team Collaboration, Customer-Facing Role, Customer Service Representative
Also Check:
Teleperformance: Remote Language Interpreter (Work From Home)
