Hi friends, if you are eager to enhance customer experiences and join a dynamic team, then CACTUS is calling you! We are currently seeking an Associate Customer Service Manager to join our remote-first organization. Dive into the details below to see if you’re the perfect fit for this exciting opportunity!
Associate Customer Service Manager at CACTUS
| Job Role | Details |
|---|---|
| Company | CACTUS |
| Qualification | Graduate |
| Experience | 0–1 years (freshers preferred) |
| Salary | Competitive |
| Job Type | Full-time |
| Location | Remote (India) |
| Skills/Requirements | Excellent communication skills, computer proficiency, customer focus |
Job Summary/Overview
Join CACTUS, the leading academic publication solutions partner, where your primary responsibility will be managing day-to-day activities for corporate accounts in editing and copyediting. This role promotes flexible work hours, and you’ll be part of a culture that values innovation and excellence.
Responsibilities
- Respond to client queries and resolve issues via email.
- Configure and manage client inquiries through our online systems.
- Ensure timely delivery of assignments based on client specifications.
- Maintain effective communication with clients, the Delivery team, and internal stakeholders.
- Document feedback and resolve client complaints efficiently.
- Report client developments to the team manager promptly.
- Aim to meet KPIs including response and resolution times.
Qualifications and Prerequisites
- 0–1 years of experience; freshers are encouraged to apply.
- Strong command of English, both spoken and written.
- Proficient with computers and technology.
- Quick decision-making skills and ability to prioritize tasks.
- Customer-centric approach with a keen attention to detail.
- Capacity to work effectively under pressure.
How to Apply
Ready to take the plunge? Here’s how you can apply:
1. Click the Application Link Provided below.
2. Make sure you meet the qualifications for the role.
3. Prepare for a selection process that includes an initial screening, a technical assessment, and two to three interview rounds.
Important Links
FAQs
1. What does the selection process entail?
Answer: The selection process includes a recruiter screening, a technical assessment, and two to three interview rounds.
2. Are work hours flexible?
Answer: Yes, we operate on a 5-day work week with rotational shifts between 7:00 am and 1:00 am.
3. Is previous experience required for this role?
Answer: No, we welcome freshers and individuals with up to one year of experience to apply.
4. What is the company culture like?
Answer: At CACTUS, we promote a culture of flexibility and innovation, encouraging team members to thrive in a remote-first environment.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
