WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company, leveraging industry expertise and technology to deliver innovative solutions across various sectors. With a workforce of over 44,000 employees, we collaborate with clients in 10 industries, including Travel, Insurance, Banking, Manufacturing, Retail, Healthcare, and Utilities, to drive digital transformation and operational excellence.
WNS: Full-time
Job Title: Customer Service Associate/Senior Associate
Location: Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, Karnataka, India
Job Description:
- Customer Communication: Handle inbound and outbound calls professionally.
- Issue Resolution: Provide accurate solutions to customer inquiries, complaints, and issues promptly.
- Product Assistance: Assist customers with queries related to products or services.
- Customer Satisfaction: Employ active listening skills to understand customer needs and ensure satisfaction.
- Product Knowledge: Maintain a thorough understanding of company products, services, and policies.
- Documentation: Record customer interactions and update records with precise information.
- Escalation: Escalate complex issues to the appropriate department or supervisor.
- Sales Support: Upsell and cross-sell products or services as per process requirements.
- Performance Targets: Achieve personal and team targets.
- Work Environment: Comfortable with 24*7 work environment, including night shifts.
Qualifications:
- Graduate
Additional Information:
Night Shifts/Rotational Shifts
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