Teleperformance is seeking a dedicated Customer Service Representative to join their team in Mumbai. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service.
Teleperformance: Customer Service
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat.
- Build and maintain positive relationships with customers.
- Process customer orders, requests, and complaints accurately.
- Identify and escalate complex customer issues.
- Contribute to a positive and collaborative team environment.
- Adhere to quality standards and performance metrics.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in computer skills, including Microsoft Office Suite and CRM software.
- Ability to work effectively in a fast-paced environment.
- High school diploma or equivalent qualification.
Benefits
- Competitive salary and benefits package.
- Career growth and development opportunities.
- Positive and supportive work environment.
- Transport facility.
- In-Office Gym/Yoga Studio.
Resume Keywords: customer service, customer representative, teleperformance, mumbai, customer satisfaction, communication skills, problem-solving, analytical abilities, computer skills, microsoft office, crm software, fast-paced environment, high school diploma, benefits, career growth, supportive work environment, transport, gym, yoga
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