SuperProcure is seeking a dedicated Customer Support Trainee to join our Customer Support & Success Team. As a Trainee, you’ll play a vital role in ensuring customer satisfaction and driving product adoption for our innovative digital logistics platform.
SuperProcure: Customer Support
Key Responsibilities
- Client Support: Provide timely assistance to clients through various channels, troubleshoot issues, and act as a liaison between clients and internal teams.
- Customer Success: Monitor user adoption, engage with clients proactively, and identify areas for improvement to enhance the overall customer experience.
- User Account Configuration: Configure user accounts, ensure smooth onboarding processes, and collaborate with cross-functional teams.
- Training & Onboarding: Create support documentation, conduct training sessions, and facilitate a seamless onboarding experience for new users.
- Monitoring & Reporting: Track user adoption, generate reports, and collaborate with teams to improve user engagement.
- Product & Customer Growth: Contribute to product enhancements, stay updated on industry trends, and foster positive customer relationships.
Qualifications
- Bachelor’s degree in engineering, business administration, logistics, or related field.
- Proficiency in Excel and/or presentations.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach.
- Experience with technical troubleshooting, logistics software, or CRM tools is a plus.
- Willingness to work flexible hours.
Preferred Skills & Attitude
- Ownership and persistence.
- Quick learner and continuous improvement mindset.
- Interest in software or technology-related customer support.
- Exceptional interpersonal skills and empathy.
- Detail-oriented with strong organizational skills.
- Knowledge of user training and adoption strategies.
About SuperProcure
SuperProcure is a leading digital logistics platform revolutionizing the industry. We’re backed by reputable investors and have a strong track record of innovation. Our goal is to simplify logistics processes and deliver exceptional value to our customers.
Resume Keywords: customer support, SaaS, logistics, software, troubleshooting, training, onboarding, user experience, communication, problem-solving, team player, detail-oriented, proactive, innovative
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