Role: Support Intern
Location: Remote (Work from Home)
Overview:
Springworks is on a mission to revolutionize People Operations. With our innovative tools, we’ve empowered over 500,000 employees across 15,000 organizations in 60+ countries. Explore our exciting product stack:
| Product | Description |
|---|---|
| SpringVerify | B2B background verification platform |
| EngageWith | Recognition platform for vibrant cultures |
| Trivia | Real-time games for remote team-building |
| SpringRole | Blockchain-backed skill showcase |
| SpringRecruit | Free applicant tracking system |
| Albus | AI-powered workplace search and knowledge bot |
Join Springworks and be part of the remote work revolution. Thrive in an extraordinary environment!
Role Focus:
We’re seeking individuals who are excited to learn about People Operations. As a Support Intern at SpringVerify, you’ll provide excellent customer service and gain insights into the background verification process.
Responsibilities:
- Respond to consumer questions and iron out problems with verification.
- Learn about the procedures for verifying addresses, employment, and education.
- Knowing your items can help you give clients correct information.
- Work with teams to improve the customer experience.
- Effective problem-solving requires professional communication.
- Employ CRM software and related tools.
- With input from client interactions, enhance the support process.
Your Initial Weeks:
- Get instruction on SpringVerify and communication tools.
- During the first and second weeks, handle 10 insufficiency tickets each day.
- In the third and fourth weeks, work on handling and resolving 30 insufficient funds tickets per day.
- Gain a deeper comprehension of the support role while completing 50 tickets per day by the fifth week.
Requirements:
- has recently earned a degree or is currently seeking one.
- strong initiative and superior written and verbal communication abilities.
- the capacity to respond to client inquiries professionally and with empathy.
- incredibly good at solving problems and detail-oriented.
- Using Microsoft Office Suite proficiently and feeling at ease with a variety of software programs.
- Dedicated team player with a good capacity for learning and adaptability.
Salary: Rs. 21,000
Here is the Apply Link:
