Here’s a summary of the job posting for the Support Specialist (FinCrime Analyst – Chargebacks) position at Revolut:
- Role: The role is a Support Specialist position with a focus on financial crime analysis and chargebacks.
- Location: This job offers the flexibility of working from home.
- Job Description: The Financial Crime Operations department is dedicated to safeguarding customers and their finances using advanced technology. The team resolves customer issues and identifies potential concerns related to financial crime.
- Responsibilities: The key responsibilities of this role include reviewing customer claims related to commercial disputes and unauthorized payments, recovering money following card scheme rules, detecting and reporting suspicious activity (including first-party fraud), and ensuring that claims are handled in accordance with internal policies.
- Education: The job requires candidates to have at least a graduate degree. A postgraduate degree is also acceptable.
- Skills Required: Candidates should possess excellent English language skills (minimum C1 level) and preferably have prior experience in banking, specifically in complaints or chargebacks. Knowledge of Card Scheme rules is a plus. Effective communication, teamwork, multitasking, and the ability to work under pressure and within tight time frames are essential skills. Candidates should also be willing to work different shifts.
- Availability: As a global financial super app, the job may require working 24/7, including nights and weekends. Compensation is provided for night shifts, but applicants should consider their availability before applying.
This role at Revolut focuses on ensuring the security of financial transactions and resolving customer disputes in a dynamic and challenging environment.
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