Join PhonePe, India’s leading digital payments platform, as an Operations Associate in Bengaluru. Learn about the role, qualifications, benefits, and how to apply for this exciting opportunity.
PhonePe: Operations Associate
PhonePe, India’s premier digital payments company, is hiring an Operations Associate for the VKYC team in Bengaluru. This role involves customer interaction, video KYC assistance, and contributing to improving customer experiences. If you’re looking for an opportunity to grow in a fast-paced, innovative environment, this could be the perfect fit!
Job Overview
| Parameter | Details |
|---|---|
| Job Role | Operations Associate, VKYC |
| Company | PhonePe |
| Location | Bengaluru |
| Qualification | Graduation (10+2+3) is mandatory |
| Experience | 0–1 years in a customer-facing role |
| Salary | As per industry standards |
| Job Type | Full-Time |
| Skills/Requirements | Excellent communication, customer orientation, proficiency in English & Hindi |
Role Responsibilities
- Perform video KYC for customers while ensuring adherence to specified process guidelines.
- Engage customers with integrity and a customer-first approach in all interactions.
- Meet hourly and daily productivity goals, showcasing adaptability to different scenarios.
- Leverage internal processes and resources to ensure swift resolutions.
- Suggest process improvements to enhance customer satisfaction.
- Collaborate effectively as a team player, responding positively to feedback.
Ideal Candidate Profile
- Language Proficiency: Fluent in English and Hindi. Multilingual skills, especially in South Indian languages, are a plus.
- Skills: Active listening, strong communication, objection handling, and multitasking abilities.
- Adaptability: Comfortable working in a dynamic environment and managing priorities effectively.
- Education: Graduation (10+2+3) is mandatory.
Employee Benefits at PhonePe
Joining PhonePe means being part of a company that values its employees and provides comprehensive benefits:
Insurance Benefits
- Medical, Critical Illness, Accidental, and Life Insurance coverage.
Wellness Programs
- Employee Assistance Program, onsite medical center, and emergency support system.
Parental Support
- Maternity and Paternity benefits, adoption assistance, and daycare support programs.
Mobility Benefits
- Relocation benefits, transfer support, and travel policies.
Retirement Benefits
- Employee PF contribution, gratuity, and leave encashment.
Additional Perks
- Higher education assistance, car lease, and salary advance options.
Life at PhonePe
Working at PhonePe is a rewarding experience, with a culture that encourages creativity, ownership, and innovation. With 500 million users and a wide range of services, PhonePe is at the forefront of digital transformation in India.
How to Apply for the Role
- Visit the official link provided by PhonePe for applications.
- Fill in the required details and upload your resume.
- Ensure you meet the qualifications and include relevant experience in your application.
FAQs
1. What is the role of an Operations Associate in the VKYC team?
As an Operations Associate, your primary responsibility will be conducting video KYC for customers and ensuring a seamless experience.
2. Is prior experience mandatory?
No, this role welcomes candidates with 0–1 year of experience in customer-facing roles.
3. What languages should I be proficient in?
Fluency in English and Hindi is mandatory. Knowledge of South Indian languages is preferred.
4. Are there any fees for applying to this role?
No, PhonePe does not charge any application fees. Beware of fraudulent job offers.
5. Where is the job location?
This role is based in Bengaluru.
Disclaimer
This information is provided for informational purposes only and is based on official job listings from PhonePe. We do not charge any fees or influence the application process. Please refer to PhonePe’s official website for accurate details.
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