Looking to join a leading digital payments company? PhonePe seeks an Onboarding Specialist in Bengaluru. Explore this role’s responsibilities, required qualifications, and benefits to see if it’s the right fit for you.
Job Role: Onboarding Specialist at PhonePe, Bengaluru
Job Overview
| Job Role | Onboarding Specialist |
|---|---|
| Company | PhonePe |
| Location | Bengaluru, India |
| Qualification | Graduation (10+2+3) |
| Experience | 0 – 2 years in a customer-facing role |
| Salary | Competitive and commensurate with experience |
| Job Type | Full-Time |
| Skills/Requirements | Multilingual skills, strong communication, customer orientation, adaptability, team collaboration, multitasking |
About PhonePe
PhonePe is India’s largest digital payments platform, trusted by 500 million users and 3.7 million merchants, covering over 99% of postal codes nationwide. More than a payments company, PhonePe has expanded into financial services like insurance, mutual funds, and lending, as well as hyperlocal shopping and India’s first localized app store, Indus App Store. Committed to driving financial empowerment, PhonePe provides every Indian with equal access to financial services and opportunities.
Working Culture at PhonePe
PhonePe prioritizes a culture of empowerment and ownership, giving each team member the autonomy to drive their projects and the support to succeed. Innovation, integrity, and a passion for technology are core values, making PhonePe a dynamic workplace for creative thinkers who want to shape India’s digital landscape.
Job Responsibilities of an Onboarding Specialist
As a PhonePe Onboarding Specialist, you will be part of the In-house Customer Experience team. Your main tasks include assisting customers and improving their PhonePe experience by quickly resolving any issues. Here’s a breakdown of your key responsibilities:
- Address and resolve customer queries on PhonePe accounts and transactions.
- Provide seamless support across phone and data channels.
- Build trust with customers by maintaining a customer-first approach.
- Follow standard processes to resolve or escalate issues when necessary.
- Meet productivity goals and leverage internal resources to resolve queries.
- Educate customers on maximizing their use of the PhonePe platform.
- Offer recommendations to enhance customer support processes.
Ideal Candidate Profile
The successful candidate should have strong communication skills, customer-oriented thinking, and the ability to work in a fast-paced environment. Here’s a detailed look at the qualifications:
- Education: Graduation (10+2+3) is mandatory.
- Experience: 0-2 years in a customer-facing role.
- Language Skills: Proficiency in English and Hindi; additional South Indian languages are a plus.
- Other Requirements:
- Active listening and strong objection-handling skills.
- Ability to multitask, prioritize, and adapt to different scenarios.
- Team player, open to constructive feedback.
Benefits of Working at PhonePe
PhonePe offers extensive benefits, reflecting its commitment to employee well-being and career growth:
- Insurance Benefits: Health, critical illness, accident, and life insurance.
- Wellness Program: Employee Assistance Program, onsite medical support, emergency aid.
- Parental Support: Maternity and paternity benefits, adoption assistance, daycare support.
- Mobility Benefits: Relocation and transfer support, travel assistance.
- Retirement Benefits: PF contributions, gratuity, National Pension Scheme (NPS), leave encashment.
- Additional Benefits: Higher education assistance, car lease options, salary advance policy.
Employees also enjoy a 5-day workweek with rotational days off, and complimentary lunches.
How to Apply for the PhonePe Onboarding Specialist Position
To apply for the Onboarding Specialist role at PhonePe:
- Click the “Apply” Link: Start by visiting the PhonePe career page and selecting the “Apply” option for this role.
- Submit Your Information: Provide your resume, contact details, and a brief cover letter outlining your suitability for the position.
- Complete Additional Sections: Enter information about your educational background, previous employment, LinkedIn profile, and other relevant career details.
ATS-Friendly Resume Keywords for the Onboarding Specialist Role
To optimize your resume for this role, include keywords like:
- Customer Service: Insert under experience or skills.
- Problem Resolution: Add to accomplishments or relevant experience.
- Communication Skills: List under core competencies or skills.
- Customer Experience: Include in both experience and summary sections.
- Multitasking: Mention in skills or relevant work experience.
Interview Tips for PhonePe’s Onboarding Specialist Role
- Understand PhonePe’s Mission and Values: Be prepared to discuss how your work approach aligns with PhonePe’s focus on customer-first service and innovation.
- Showcase Communication Skills: Use examples from your previous roles to demonstrate how effectively you handle customer queries and resolve issues.
- Be Familiar with Digital Payment Systems: Having some background knowledge on digital payment platforms and financial services will give you an edge.
Frequently Asked Questions (FAQs)
1. Is prior experience in digital payments necessary for this role?
No, while experience in customer-facing roles is required, specific experience with digital payments is not mandatory.
2. What languages are preferred for this position?
Fluency in English and Hindi is essential, and knowledge of South Indian languages is a plus.
3. Is this role a remote position?
Currently, this position is based in PhonePe’s Bengaluru office.
Disclaimer: This information is intended for informational purposes only and has been sourced from PhonePe’s official career site. Please note that we do not charge any fees for applying.
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