Hi friends! Are you looking for an exciting opportunity in the banking sector? IDFC FIRST Bank is hiring for the role of Associate Customer Service Manager. Join a dynamic team where you can make a real impact in rural banking.
IDFC FIRST Bank – Associate Customer Service Manager Job Opportunity
| Job Role | Associate Customer Service Manager |
|---|---|
| Company | IDFC FIRST Bank |
| Qualification | Graduation: BA/BCom/BBA/BSc/BTech/BE or any other graduate |
| Experience | 0 to 5 years in Banking or allied Business |
| Salary | To be discussed |
| Job Type | Full-time |
| Location | Ghatkesar, Telangana, Andhra Pradesh India |
| Skills/Requirements | Customer Service, Operational Management, Compliance |
Job Summary/Overview
As an Associate Customer Service Manager at IDFC FIRST Bank, you will play a vital role in managing and enhancing retail banking operations at the designated branch. You will oversee daily operations and ensure that the branch delivers excellent service to customers, while effectively managing resources and complying with all banking policies.
Key Responsibilities
- Manage day-to-day branch operations while ensuring adherence to the bank’s policies and procedures.
- Deliver exceptional service to customers within our rural banking network.
- Facilitate data entry tasks, including the creation of customer IDs and accounts.
- Perform file and document checks, including KYC and loan document verification.
- Handle cash and conduct clearing transactions efficiently.
- Maintain a good audit rating for the branch operations.
- Collaborate with teams to ensure seamless service delivery and improve operational efficiency.
- Implement quality initiatives for process optimization, focusing on TAT and SLA upgrades.
- Leverage automation and digitization tools to enhance operational processes.
Qualifications
To be eligible for this role, candidates must possess:
- A graduation degree in Engineering, Technology, Commerce, Arts, Science, Biology, Business, or Management.
- 0 to 5 years of relevant experience in the banking sector or a related field.
How to Apply
If you are excited by the prospect of joining IDFC FIRST Bank, follow these steps to apply:
1. Click the Application Link Provided below.
2. Complete the online application form with your details.
3. Submit your application and await further communication from our HR team.
Important Links
Frequently Asked Questions (FAQs)
- What are the working hours for this position? Typically, the bank operates from 9 AM to 6 PM, Monday to Saturday.
- Is there a training program for new hires? Yes, IDFC FIRST Bank provides comprehensive training for all new employees.
- What benefits does the company offer? Employees receive health insurance, performance bonuses, and other perks.
- Can I apply if I have no banking experience? Yes, candidates from related fields are welcome to apply.
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
