As a Relationship Manager (Phone Banking) at ICICI Bank, you’ll play a vital role in building and maintaining strong relationships with customers. You’ll provide exceptional customer service, address inquiries, and cross-sell banking products to enhance their financial experience.
Icici bank: Relationship Manager
Key Responsibilities:
- Customer Service: Resolve customer queries efficiently, provide tailored banking solutions, and ensure customer satisfaction.
- Sales: Actively cross-sell banking products and services to meet customer needs and drive revenue.
- Compliance: Adhere to information security and quality process standards.
- Collaboration: Work closely with other teams to understand customer needs and offer suitable product recommendations.
Qualifications and Skills:
- Bachelor’s degree in any field.
- Excellent oral and written communication skills.
- Strong customer service orientation.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willingness to work in rotational shifts.
About ICICI Bank:
ICICI Bank is a leading private sector bank in India, offering a wide range of banking products and services. We are committed to providing exceptional customer experiences and fostering a positive work environment.
Resume Keywords:
Relationship Manager, Phone Banking, Customer Service, Sales, Banking Products, Customer Experience, ICICI Bank, Financial Services, Customer Support, Sales Representative, Telemarketing, Customer Relationship Management, Customer Satisfaction, Compliance, Teamwork, Communication Skills, Problem-Solving, Time Management, Flexibility, Rotational Shifts.
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