Are you looking to build a dynamic career in the banking sector? ICICI Bank is hiring for the role of Phone Banking Officer, offering you a chance to engage with customers, enhance their banking experience, and grow in a professional environment.
About the Job
ICICI Bank’s Phone Banking services allow corporate customers to manage their banking activities conveniently. As a Phone Banking Officer, your role is integral in delivering excellent customer service and promoting banking products through phone-based communication.
Job Overview
| Category | Details |
|---|---|
| Job Title | Phone Banking Officer |
| Business Group | Phone Banking, Retail Banking Group (RBG) |
| Grade | Officer/Senior Officer |
| Job Type | Full-Time |
| Location | Guwahati, Chennai, Indore, Hyderabad, Thane |
| Experience Required | 0–4 years |
| Qualification | Graduate |
| Salary | Competitive |
| Key Skills | Fluent in English and Hindi, open to rotational shifts |
| Additional Skills | Passion for excellence, customer-first attitude |
Key Responsibilities
As a Phone Banking Officer, you will:
- Resolve Customer Queries: Handle and resolve customer complaints or queries over the phone efficiently.
- Provide Product Information: Educate customers about relevant products and services.
- Cross-Sell Banking Products: Promote and cross-sell various banking products to existing customers.
Core Competencies
- Passion for Excellence: Demonstrates high standards for self and team, takes initiatives even in challenging situations.
- Customer-Centric Approach: Always puts customers first, understands their needs, and ensures responsiveness and accessibility.
Required Skills and Qualifications
To excel in this role, you’ll need:
- Educational Qualification: A graduate degree in any field.
- Experience: Between 0 to 4 years.
- Language Proficiency: Fluency in English and Hindi.
- Work Schedule: Flexibility to work in rotational shifts.
Locations
This role is available in the following cities:
- Guwahati
- Chennai
- Indore
- Hyderabad
- Thane
How to Apply
Applying for this role is simple! Follow these steps:
- Click the Apply Link Provided: Visit the official ICICI Bank website or authorized job portals.
- Complete the Application Form: Fill out your details accurately.
- Submit Your Resume: Ensure it highlights your skills and relevant experience.
- Wait for Updates: The recruitment team will contact shortlisted candidates.
Important Links:
Frequently Asked Questions (FAQs)
1. What is the required qualification for this job?
A graduate degree is required.
2. Is prior experience necessary?
No, freshers with 0 years of experience up to candidates with 4 years of experience can apply.
3. Will there be rotational shifts?
Yes, this role requires you to work in rotational shifts.
4. What are the work locations?
The job is available in Guwahati, Chennai, Indore, Hyderabad, and Thane.
Important Disclaimer
- We do not charge any fee for applying or during the recruitment process.
- This article is for informational purposes only, and all details have been sourced from official job postings.
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