HighLevel, a leading SaaS company specializing in white-label marketing platforms for agencies and consultants, is seeking a Customer Support Concierge to join our team. This full-time role is vital in maintaining our exceptional customer experience and ensuring the seamless operation of our teams. If you have strong organizational skills, excellent communication abilities, and thrive in a fast-paced environment, we encourage you to apply.
About HighLevel
HighLevel is a rapidly growing company, headquartered in Dallas, Texas, with a global, mostly remote workforce. Having secured $60M in funding, we pride ourselves on a strong company culture that values work-life balance.
Key Responsibilities
- Greet customers virtually and direct them to the appropriate team member.
- Manage video calls and chat communications, ensuring efficient routing of inquiries.
- Collaborate with managers and support representatives to connect customers via Zoom.
- Educate customers on available chat and Zoom support features.
- Provide constructive feedback to improve customer experiences.
- Schedule and coordinate interactions with senior specialists as needed.
- Handle urgent escalations by working closely with managers and senior specialists.
- Adapt to evolving business needs and perform other assigned duties.
Qualifications
- High school diploma or GED (required).
- Prior experience in customer service, reception, or administrative roles (preferred).
- Proficiency with tools like Google Calendar and scheduling systems (preferred).
- Strong communication skills via phone, email, and messaging platforms.
- Exceptional organizational skills to manage multiple tasks efficiently.
- Ability to create a positive and welcoming experience for customers.
- High emotional intelligence and adaptability in communication styles.
- Reliable high-speed internet connection and a distraction-free, camera-ready workspace.
- Familiarity with HighLevel products and services is a plus.
- Basic knowledge of tools like Google Suite, Zoom, Slack, and Excel is preferred.
Work Environment
This is a remote position requiring flexibility in work hours, including availability during mornings, evenings, weekends, and holidays.
How to Apply
- Review the job requirements and responsibilities thoroughly.
- Visit the official HighLevel website to apply.
- Complete and submit the application form with accurate details.
Important Links:
Join HighLevel and be part of a company that values innovation, collaboration, and outstanding customer experiences!
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