Genpact is a global professional services and solutions firm with over 125,000 employees in more than 30 countries. They are dedicated to helping leading companies improve their operations through their deep business and industry knowledge.
Genpact – Process Associate, Customer Service
The Role
Are you innovative and have a knack for identifying areas for improvement? Do you enjoy providing excellent customer service? If so, then this Process Associate, Customer Service role at Genpact might be perfect for you!
In this role, you will be responsible for:
- Responding to customer inquiries and concerns
- Supporting data collection for account recovery
- Maintaining a thorough understanding of client processes and policies
- Reproducing customer issues and escalating product bugs
- Demonstrating critical thinking and analytical skills
- Working effectively both independently and collaboratively
Qualifications
Minimum Qualifications:
- Any Graduate degree
Preferred Qualifications:
- Previous experience in customer service (chat, email, or voice)
- Strong analytical and problem-solving skills with a customer-centric approach
- Excellent written and spoken English with a neutral accent
- Ability to work a flexible schedule, including weekends
Benefits
Genpact is an equal opportunity employer and offers a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
This is a full-time, permanent position.
Importannt Links:
Also Check:
Telus international / Google Work From Home Jobs 2024 – Apply Now
