This is a great opportunity for recent graduates (2021, 2022, 2023, and 2024) to launch their careers in a dynamic and fast-paced environment at Cognizant, a highly-rated employer (3.94 stars) known for its employee focus.
Cognizant: Voice process
Responsibilities:
- Ensure content accuracy through moderation.
- Meet deadlines for assigned tasks.
- Track and analyze performance metrics to improve efficiency.
- Update information accurately on user-facing platforms.
- Provide exceptional customer service and minimize client escalations.
Who You Are:
- You have excellent communication skills in both English and Hindi.
- You possess a strong customer service orientation.
- You are adaptable and comfortable working in a shift-based schedule.
- You can make sound judgments while handling content.
- You can clearly and concisely communicate your ideas.
What You Need:
- Bachelor’s degree in any discipline.
Key Skills:
- Excellent communication (written and verbal) in English and Hindi (preferred)
- Customer service skills
- Ability to work in a shift-based environment
- Content moderation skills
- Strong analytical and problem-solving skills
Important Links:
Additional Information:
- This is a full-time, permanent position.
- The role falls under the Voice/Blended category within the Customer Success, Service & Operations department.
Not Included:
- Employee reviews and applicant statistics.
Also Check:
Telus international / Google Work From Home Jobs 2024
