Teleperfomance is seeking a Process Associate to join their team supporting Axis Bank customers. This is a great opportunity for freshers looking to launch their career in customer service!
Axis Bank
Responsibilities
- Handle inbound and outbound calls regarding Axis Bank products and services.
- Provide accurate and timely information to customers on accounts, transactions, and inquiries.
- Resolve customer issues and complaints efficiently.
- Recommend relevant products and services to enhance customer satisfaction (cross-selling/upselling).
- Maintain accurate records of customer interactions.
- Adhere to company policies and procedures.
- Contribute to a positive and productive team environment.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively. Â
- Proficiency in written and spoken English.
- Basic computer literacy and familiarity with CRM systems (preferred).
- High school diploma or equivalent.
Benefits
- Competitive salary (₹2,40,000 – ₹3,00,000 per year).
- Opportunity for career growth and development.
- Positive and supportive work environment.
- Work-life balance initiatives.
Keywords for Resume
- Axis Bank
- Customer Service
- Process Associate
- Teleperfomance
- Bangalore
- Freshers Welcome
- Communication Skills
- Problem Solving
- CRM Systems (optional)
- Account Management
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