Amazon MHLS Associate Recruitment 2024

We’re looking for a talented and organized individual to join our MHLS Core team. You’ll work closely with our US-based team to provide HR services to North American employees.

Join Amazon Dynamic MHLS Core Team

Key Responsibilities:

Handle inbound and outbound calls from Amazon employees.
Manage queries through phone or chat.
Resolve employee queries through ticketing systems.
Answer questions about policies and programs.
Adhere to defined processes and quality standards.
Understand policies and processes for various customer groups.
Meet service level standards.
Make sound decisions to balance process adherence with employee needs.
Protect sensitive information.
Take ownership of query resolution and performance metrics.

Basic Qualifications:

Bachelor’s degree.
1-10 years of experience in international voice process.
Willingness to handle calls.
Ability to work in a call center environment.
Willingness to work in a 24/7 support process, including night shifts.
Proficiency in MS Excel, Word, and email writing.
Excellent phone and email etiquette.

Preferred Qualifications:

HR help desk experience.
HR or HR shared services experience.
Experience with PeoplePortal.

Additional Details:

Domestic relocation not provided.
Rotational shifts (24/7 shift environment with shifts changing every 3-4 months).
Rotational two consecutive days off (5-day working week with off days that may change every 3-4 months).

Apply Now