Hi friends, are you looking to kickstart your career with a reputable company? Teleperformance is actively seeking individuals for the role of Chat Support Executive. This is an excellent opportunity for anyone looking to gain experience in customer support with a global leader in business process outsourcing.
Chat Support Executive at Teleperformance
| Job Role | Chat Support Executive |
|---|---|
| Company | Teleperformance |
| Qualification | Any Graduate |
| Experience | 0 – 1 year |
| Salary | 2 – 2.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Remote (Bengaluru office) |
| Skills/Requirements | Technical support, Chat Process |
Job Summary/Overview
As a Chat Support Executive at Teleperformance, you will play a vital role in ensuring customer satisfaction by providing technical support and resolving queries through chat. This position offers a unique opportunity to work with a global leader in customer experience management, allowing you to hone your communication and problem-solving skills in a dynamic environment.
Responsibilities
- Provide technical support to customers via chat, ensuring timely resolution of queries.
- Efficiently handle non-voice processes, including email and web chats.
- Utilize excellent communication skills to address customer issues effectively.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with team members to resolve complex cases and enhance performance.
Requirements
- 0-1 year of experience in a BPO or related industry, specifically in chat or non-voice processes.
- Solid understanding of chat processing principles.
- Exceptional written communication skills for effective issue resolution.
- Willingness to work in rotational shifts, including nights if necessary.
- Basic computer knowledge for data entry tasks.
- Own laptop with i5 processor and above, 8GB RAM.
- WIFI internet speed of more than 100 Mbps.
How to Apply
If you are interested in applying for the Chat Support Executive position, follow these steps:
1. Click the Application Link Provided below.
2. Fill in your details and upload your resume.
3. Submit your application and wait for our recruitment team to contact you.
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Important Links
Frequently Asked Questions
- What is the work schedule for this position? The position offers 24/7 shift timings with six working days.
- Do I need prior experience to apply? No, candidates with 0-1 year of experience are welcome to apply.
- Is this a remote or on-site job? This role is remote, but the hiring office is located in Bengaluru.
- What skills are necessary for the role? Strong written communication skills and the ability to work in a team are crucial.
If you’re eager to embark on a rewarding career journey, don’t hesitate. Apply today and take the first step towards joining the Teleperformance team!
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
