Genpact is looking for a Process Associate to join our Trust & Safety team. With a startup spirit and a team of over 115,000 curious and courageous minds, we have the expertise to work with the world’s biggest brands and have fun doing it. We’re on a mission to create meaningful transformations that make the world work better for people, and we’re seeking individuals with a natural curiosity and a drive to learn and grow.
Genpact: Process Associate
| Company | Genpact |
|---|---|
| Experience | 0 – 2 years |
| Location | Hyderabad/Secunderabad |
| Job Type | Full Time |
| Industry | Analytics / KPO / Research |
| Department | Customer Success, Service & Operations |
| Role Category | Non Voice |
| Education | Any Graduate |
Responsibilities:
- Review reported content within specified turnaround times and quality standards.
- Identify trends and patterns, escalating issues outside company policy to the global team.
- Respond to customer inquiries and handle problem escalations.
- Provide email support to troubleshoot and resolve client account and technical issues.
- Keep up a thorough awareness of customer procedures and guidelines.
- Reproduce customer issues and escalate product bugs.
- Deliver excellent customer service to our clients.
Qualifications:
Minimum Qualifications/ Skills:
- Any Graduate (Postgraduate qualifications are an added advantage).
- strong work ethic and the capacity to function both individually and together.
- The ability to work a flexible schedule, including weekends, is required.
Preferred Qualifications/ Skills:
- Effective probing and analytical skills.
- Problem-solving skills with a customer-centric approach.
- Prior experience in Customer Support or Content Review is a plus.
Here is the Apply Link: APPLY NOW
Also Check:
GOOGLE IS HIRING: SITE RELIABILITY ENGINEER
