Phonepe is hiring for Advisor, Trust and Safety

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PhonePe is currently seeking candidates for the position of Advisor, Trust and Safety. If you’re a graduate looking for job opportunities, internships, or non-technical roles, this may be the perfect fit for you. The position is available for remote work or in Bangalore.

PhonePe : Advisor

Location: Remote/Bangalore

Job Description:
We are actively recruiting specialists to join our In-house Customer Experience team. As a specialist, your main responsibility will involve resolving customer issues and continually seeking innovative ways to enhance their overall experience. Your role includes providing support to ensure swift issue resolution and contributing to the improvement of support systems by identifying patterns that optimize the customer experience.

Responsibilities:

Demonstrate integrity and prioritize a customer-centric approach in all interactions.
Address basic PhonePe account and transaction queries.
Ability to switch between phone and data channels.
Adhere to specified process guidelines for issue resolution.
Build customer trust through effective interactions.
Meet hourly and daily productivity goals.
Utilize internal processes and resources to drive resolutions.
Escalate issues appropriately, seeking support from relevant teams.
Recommend process improvements.
Engage and educate customers to maximize their use of PhonePe.

Education Required:

Graduation (10+2+3) is mandatory.
0 – 2 years of work experience in a customer-facing role.

Skills:

Excellent written and verbal communication skills.
Strong learnability and adaptability.
Active listening skills and ability to handle objections.
Customer-oriented mindset.
Team player, open to feedback, and flexible.
Effective multitasking and time management skills.
Proficiency in English and Hindi; multilingual skills in South Indian languages preferred.

Salary: INR 4 Lakh plus variable benefits.